We can remotely administer your servers, checking that the Server security patching, hardware performance and backups are being monitored and maintained. If required we can also include onsite Admin services should the need for physical maintenance be required.
We measure against industry Standard Service levels with 15 minute response on Server and Network issues and 30 minute on user issues. Our monthly report shows how we surpass our SLA targets and also shows an overview of your supported IT systems and events
We can also customise a service to meet your specific needs. This might be fill in the gap in your current support or additional assistance during busier times or for absence cover.
If you have a unique service requirement please give us a call to discuss your needs.
All of our services include unlimited tickets on our helpdesk within service hours, by using the system it allows us to review trends in problems logged and help us find the root cause and fix it rather the keep fixing the effects.
We offer options for regular site visits, adhoc site visits or Pay as you go, we can also offer permanent On-site resources if required.
We will match the sites requirement from our resource team and ensure you have the right resource to meet your needs
Our RDS service allows for a fixed price for your users to report their IT issues to our dedicated UK based support team. We remotely access their PC within helpdesk hours to resolve performance and software related issues within SLA
Remote desktop support service
Rob is head of IT for a large global distribution company who was under pressure to improve IT support while also reducing the IT spend. In 2012 we started discussions and he asked us for assistance in reviewing the current systems and services with a view to reduce his overall IT spend. Over the next few months we evaluated where and what he was spending his budget on and created a strategy with him to reduce the global network costs by 71% (over £250,000) by changing lines and consolidating technologies.
Rob was so happy with the results and how we managed this project that he invited us to take over the IT support and systems administration of the local UK sites. Keeping these costs neutral to the business but taking on his local staff allowed for a reduction in admin costs and gave him access to our experts, improving overall performance and system reliability. It also reduced the risk to the business of their IT staff leaving, and them losing the local knowledge, as this is now shared across our tech team.
IT Services - Compio
0207 1833933 - London
01753 208822 - Slough
01628 201111 - Maidenhead
01296 343434 - Aylesbury
01424 401111 - Battle