IT Support & Managed Services

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Remote Desktop Services

Our RDS (Remote Desktop Service) provides for a fixed price for your users to report their IT issues to our dedicated UK based support team. We remotely access their PC within helpdesk hours to resolve performance and software related issues within our highly regarded SLA (Service Level Agreement)

We measure against industry Standard Service levels with a 15-minute response on Server and Network issues and 30 minutes on user issues. Our monthly report shows how we surpass our SLA targets and also shows an overview of your supported IT systems and events

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Proactive Maintenance & Monitoring

Preventing Downtime

You’ll experience fewer IT problems due to the constant monitoring and maintenance carried out by our proactive support team.

By keeping a close eye on potential triggers for trouble particularly with patching, back-ups, security and server admin and planning improvements on an ongoing basis, our team will reduce the number of times IT issues stop your team from working. They will also analyse the root-cause of recurrent problems to avoid repetition.

The majority of support you receive will be proactive where possible, solving problems before they happen and minimising your need for reactive support. There will always be times when issues arise that we cannot foresee when this happens, we understand you want those issues dealt with quickly.

Fixing Problems Fast

Immediate support when IT issues disrupt your productivity, getting you working again as quickly as possible.

Our UK based service desk is available during regular office hours and out of hours by arrangement, there is always an emergency option for out of hours support. If you’re unable to work at all, we’ll begin fixing your problem immediately, otherwise our excellent response times means you will usually be helped within about 10 minutes.

Faster recovery is achieved by engineers who get to know your systems and specific needs through working in small teams which service the same networks on a regular basis.

We offer options for regular site visits, adhoc site visits or Pay as you go. We can also offer permanent On-site resources if required.

If you have a unique service requirement please give us a call to discuss your needs., whether it be to cover Absence, or to support your current team or IT manager.

In addition to everyday remote or onsite support we can offer

  • PC Health Checks
  • Email hosting
  • Installations
  • Third party industry specific, software liaison and support
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We can remotely administer your servers, checking that the Server security patching, hardware performance and backups are being monitored and maintained. If required we can also include onsite System Admin Services should the need for physical maintenance be required

All of our contract services include unlimited tickets on our helpdesk within service hours, by using the system it allows us to review trends in problems logged and help us find the root cause and fix it rather the keep fixing the symptoms – A proactive service, providing you with peace of mind.

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Consultancy & Projects

We develop and implement IT strategies that meet the needs of our clients. Our experienced project managers, expert engineers, and IT solution specialists deliver these strategies on a flexible, on-demand basis.

Compio IT Services has more than 50 years of accumulated experience delivering a comprehensive range of IT consultancy projects on time and within budget to a broad range of clients. We design every IT solution to meet the industry standards of SME’s in the Maidenhead, London, and many other South-East regions.

Our engineers and solutions experts provide recommendations to help you determine the best option for your business, keeping you informed every step of the way.

Projects and Support we can provide include:

  • Server Migrations and Upgrades
  • Office Moves, Relocations, mergers and Structured Cabling
  • Private, Public or Hybrid Cloud Migrations
  • Cloud Computing Solutions including Office 365
  • Networking and Remote Office Connectivity
  • Data and Cyber Security
  • Backup, Disaster Recovery, and Business Continuity Solutions
  • IT Manager Support

Speak to one of our experts and see how we can help your business grow through Compio IT support or Fully Managed Services